Frequently Asked Questions | Instant Towing & Recovery

1. How much does towing service cost?

Our towing rates are competitive and vary based on service type, distance, and vehicle condition. We provide upfront pricing before service begins and offer special rates for local repair facility tows.

2. What payment methods do you accept?

We accept multiple payment options for your convenience:

• Cash

• All major credit cards

• Debit cards (including tap-to-pay)

• Digital wallets (including Apple Pay)

• Online payments through our secure portal

3. Do you take insurance?

While we don't bill insurance directly, we can provide you with an itemized invoice for your records. You can submit this to your insurance company or roadside assistance provider for potential reimbursement. Please note that reimbursement depends on your specific coverage and provider - we cannot guarantee insurance coverage.

1. How quickly can you arrive?

Our typical response time is 30-45 minutes in the Western NC area. However, actual arrival time may vary based on your location, traffic conditions, weather, and current call volume.

2. Do you provide 24/7 service?

Yes, we provide 24/7 emergency towing and roadside assistance services throughout Western North Carolina, 365 days a year, including holidays.

3. What areas do you serve?

We proudly serve Western North Carolina, including:

• Asheville

• Candler

• Leicester

• West Asheville

• Arden

• Fletcher

• Weaverville

• Black Mountain

• Woodfin

• Swannanoa

• Canton

And surrounding areas

1. What types of vehicles can you tow?

Our modern fleet can safely handle:

• Cars and light trucks

• SUVs and vans

• Light to medium-duty equipment

• Bumper pull trailers

• Boats and campers

2. What about RVs and motorcycles?

For RVs, please call us to discuss your specific vehicle, as our capability depends on the RV type and size. We typically don't service motorcycles due to the specialized equipment and additional personnel required for safe loading and transport.

3. What if my keys are locked in my car?

We provide professional, damage-free vehicle lockout service using specialized equipment. Our team is trained to safely access your vehicle without causing damage to your locks or vehicle.

4. Do you provide jumpstart service?

Yes, we offer professional battery jump-start service. If your battery needs replacement, we can help get you to the nearest service station.

5. What if my vehicle is in a difficult location?

Our trucks are equipped with winch-out capabilities and specialized equipment to safely recover vehicles from difficult positions, including ditches, mud, or snow. We're Wreckmaster certified, ensuring professional handling of challenging situations.

1. What information do you need when I call?

Please have the following information ready:

• Vehicle details: Year, make, model, and color of your vehicle

• Current location:

- For regular streets: Complete address or exact location

- For interstate highways: Name of interstate, direction of travel, and nearest exit/mile marker

(Example: "I'm on Interstate 40 westbound, just past Exit 44 near Candler")

• Nature of your problem

• Preferred payment method

2. Do I need to be present with my vehicle?

No, you don't need to be present, but we typically need access to your vehicle keys. We'll provide specific instructions on where to leave the keys and how to coordinate the service based on your situation.

3. Is my vehicle insured during transport?

Yes, we are fully insured and Wreckmaster certified. Your vehicle is protected throughout the entire towing process for your peace of mind.

4. What if I need to be towed to a repair facility?

We work with many local repair facilities and can transport your vehicle to your preferred shop. We offer competitive rates for repair facility tows and can provide you with recommendations if needed.